• Frequently asked questions

    What do I need to have at home?

    You only need to have a few fresh ingredient at home, like eggs and butter. But don't worry, we'll send you an email telling you what you need when you place your order! We try to keep to simple fresh ingredients that most people already have in their fridge...

    You will also need a baking tin.

    How will my Bakit be posted? What if I am not in for the delivery?

    We are posting our Bakits using Royal Mail, 1st class. They come in letterbox friendly boxes, so it is not a problem if you are not in! Since there are no fresh ingredients included, your Bakit can safely wait for you to get home to pick it up.

    What if I don't have the right sized tin?

    Drop us an email at hello@justbakit.co.uk. We'll do our best to adapt the recipe and cooking times to the tin you have.

    Otherwise, all of our Bakits will be in fairly standard tins, so it might be worth the investment!

    My cakes never turn out nicely! Will I be able to make my Bakit?

    Our recipes are detailed and have step by step instructions with pictures, so hopefully you should be fine! But don't hesitate to drop us an email or ask us a question on our Facebook page if you have any trouble!

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    WEBSITE TERMS AND CONDITIONS

    This page (together with the documents referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we supply our products (the Products) to you through our website www.justbakit.co.uk (the Website). Please read these Terms carefully and make sure that you understand them before you start to use the Website.
    1. Other applicable terms
    These Terms refer to our Privacy Policy which will also apply to your use of the Website. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
    2. Information about us
    www.justbakit.co.uk is a Website operated by Bakit Limited. We are a Private Limited Company, registered in England and Wales under company number 10627558 and have our registered office at 10 Wingate Square, London SW4 0AF.
    3. Conditions of use
    You agree that the material downloaded or otherwise accessed through the use of our Website is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.
    Our Website is only intended for use by people resident in the United Kingdom of Great Britain and Northern Ireland (the Serviced Countries). We do not accept orders from individuals outside those countries.
    We do not accept any liability in connection with any third party websites which may be linked or accessible through our own Website and we do not endorse or approve the contents of any such site.
    4. Your status
    By using our Website, you understand and warrant that:
    a. you are legally capable of entering into binding contracts;
    b. you are at least 18 years old;
    c. you are resident in one of the Serviced Countries;
    d. you are accessing our Website from one of the Serviced Countries; and
    e. you are placing the order as a consumer.
    If we discover that any of the above warranties are incorrect, we shall be entitled to terminate the Contract between us and to pursue any legal remedies that we may have under the general law.
    5. How this Contract works
    Your order for a Product constitutes an offer to buy the Product and all orders are subject to acceptance by us. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted or that a contract has been made. We will confirm acceptance to you by sending you an e-mail that confirms that we have accepted your order and that the Product is ready for or has been dispatched (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.
    The Contract will relate only to those Products whose dispatch (or readiness for despatch) we confirm in the Order Confirmation. We will not be obliged to supply the remaining Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.
    6. Availability and delivery
    Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then we will use our best efforts to ensure delivery is within 30 days of the date of your order, unless there are exceptional circumstances. If a Product (or substitute product) is unavailable so that we cannot deliver it to you within 30 days of your order, we will contact you. If Products ordered by you are not available, we reserve the right to supply substitute goods of at least equivalent quality and price.
    Note that delivery may take place more than 30 days from order. By accepting these Terms, you are agreeing to a later delivery date as specified in the Order Confirmation.
    7. Price and payment
    The price of any Products will be as quoted on our Website at the time of your order, except in cases of obvious error.
    These prices exclude VAT and delivery costs, which will be added to the total amount due.
    Payment for all Products must be by credit or debit card or by Paypal. We will not charge your credit or debit card until we despatch your order.
    8. Voucher codes
    We may offer discount promotions, codes or vouchers which may be used to reduce the price of a Product. To use your voucher, simply enter the voucher code at the online checkout. Use of such voucher code is deemed acceptance of any additional terms applicable to such voucher code.
    Vouchers apply only to the price of the Products. You cannot apply a voucher against delivery charges.
    9. Refunds policy
    We are unable to accept refunds. However, if a Product delivered to you is damaged, please contact us immediately and we can arrange for the Product to be returned. On receipt, we will examine the returned Product and will notify you of your entitlement to a replacement Product to be sent to you.
    10. Intellectual property rights
    We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on our Website. These are protected by copyright and all rights are reserved. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
    The content on our Website is for your individual use and is not intended for distribution to or sharing with others. Under no circumstances are you to remove any copyright notices displayed on our Website.
    If you post comments about the Products to any website, blog or social media network you must ensure that such comments represent your fairly-held opinions. By using our Website you irrevocably authorize us to use or quote from your comments on our Website and/or in any advertising or social media outlets.
    11. Recipes
    You acknowledge that the Recipes and Products are exclusive to us and shall not at any time (whether during this Contract or thereafter) directly or indirectly sell or offer to sell (or otherwise supply) to any third party any food products which have been prepared in accordance with the Recipes or insubstantial variations thereof.
    12. Allergens disclaimer
    Where a Product is labelled “free from” every effort is made to ensure that the Product does not contain the specified allergen as an ingredient. However, while steps are taken to minimize the risk of cross contamination, we cannot guarantee that any of our Products are suitable for those with a particular dietary requirement as Products are not prepared in a controlled “free from” environment.
    13. External links
    From time to time our Website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites. If you create a link to the Website and we want you to remove it, we reserve the right to ask you to do so.
    14. Force majeure
    Neither of us shall be liable to the other for any delay or non-performance of our respective obligations under the Contract to the extent that performance is interrupted or prevented by any act or omission beyond our reasonable control. This paragraph does not affect your statutory rights and in particular our obligation to perform the Contract as set out in paragraph 6.
    Such delay or non-performance will not be a breach of the Contract and the time for performance will be extended by the period during which performance is prevented.
    15. Information about you and your visits to our Website
    We process information about you in accordance with our privacy policy. By using our Website, you expressly consent to such processing and you warrant that all data provided by you is accurate.
    16. Website provided by Strikingly
    Our e-store is hosted on Strikingly. They provide us with the online e-commerce platform that allows us to sell our Products to you.

    17. Our liability
    Subject to the remainder of this paragraph, if we fail to comply with these Terms we shall only be liable to you for the purchase price of the Product.
    Nothing in this Contract excludes or limits our liability for:
    a. death or personal injury caused by our negligence;
    b. fraud or fraudulent misrepresentation;
    c. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
    d. defective products under the Consumer Protection Act 1987; or
    e. any other matter for which cannot be excluded or limited by law.
    18. Jurisdiction and applicable law
    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these Terms although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    19. Variations
    We may revise these terms of use at any time by amending this page, provided that such amendment does not unfairly affect you. You are expected to check this page from time to time to take notice of any changes we may have made as they are binding on you at the time that you order Products from us. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Website.
    20. Your concerns
    If you have any concerns about our Website, or need to contract us for any other reason, please contact us at hello@justbakit.co.uk
    21. Third party rights
    This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    22. Waiver
    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.