• Frequently asked questions

    What do I get in a Bakit?

    You will receive a box with all the non-perishable ingredients you need. Those are the ones that linger in the back of your cupboard for ages, having used a teaspoon once, many years ago... We can't send the fresh stuff, but our recipes are created so that the fresh ingredients are simple, everyday ones that you may already have in the house!

    We also send you a step by step recipe card with pictures of the different stages, so you know what to look out for. And we'll include toothpicks for you to test your cakes, parchment paper, and a butter measure - so you won't even need to get the scales out!

    What do I need to have at home?

    You only need to have a few fresh ingredient at home, like eggs and butter. But don't worry, we'll send you an email telling you what you need when you place your order! We try to keep to simple fresh ingredients that most people already have in their fridge...

    You will also need a baking tin.

    How will my Bakit be posted? What if I am not in for the delivery?

    We are posting our Bakits using Royal Mail, 1st class. They come in letterbox friendly boxes, so it is not a problem if you are not in! Since there are no fresh ingredients included, your Bakit can safely wait for you to get home to pick it up.

    What if I don't have the right sized tin?

    Drop us an email at hello@justbakit.co.uk. We'll do our best to adapt the recipe and cooking times to the tin you have.

    Otherwise, all of our Bakits will be in fairly standard tins, so it might be worth the investment!

    My cakes never turn out nicely! Will I be able to make my Bakit?

    Our recipes are detailed and have step by step instructions with pictures, so hopefully you should be fine! But don't hesitate to drop us an email or ask us a question on our Facebook page if you have any trouble!


This page (together with the documents referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we supply our products (the Products) to you through our website www.justbakit.co.uk (the Website). Please read these Terms carefully and make sure that you understand them before you start to use the Website.  
1.	Other applicable terms
These Terms refer to our Privacy Policy which will also apply to your use of the Website. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
2.	Information about us
www.justbakit.co.uk is a Website operated by Bakit Limited. We are a Private Limited Company, registered in England and Wales under company number 10627558 and have our registered office at 10 Wingate Square, London SW4 0AF.
3.	Conditions of use
You agree that the material downloaded or otherwise accessed through the use of our Website is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.
Our Website is only intended for use by people resident in the United Kingdom of Great Britain and Northern Ireland (the Serviced Countries). We do not accept orders from individuals outside those countries.
We do not accept any liability in connection with any third party websites which may be linked or accessible through our own Website and we do not endorse or approve the contents of any such site.
4.	Your status
By using our Website, you understand and warrant that: 
a.	you are legally capable of entering into binding contracts; 
b.	you are at least 18 years old; 
c.	you are resident in one of the Serviced Countries; 
d.	you are accessing our Website from one of the Serviced Countries; and
e.	you are placing the order as a consumer.
If we discover that any of the above warranties are incorrect, we shall be entitled to terminate the Contract between us and to pursue any legal remedies that we may have under the general law.
5.	How this Contract works
Your order for a Product constitutes an offer to buy the Product and all orders are subject to acceptance by us.  After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted or that a contract has been made.  We will confirm acceptance to you by sending you an e-mail that confirms that we have accepted your order and that the Product is ready for or has been dispatched (Order Confirmation).  The contract between us (Contract) will only be formed when we send you the Order Confirmation.
The Contract will relate only to those Products whose dispatch (or readiness for despatch) we confirm in the Order Confirmation.  We will not be obliged to supply the remaining Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.
6.	Availability and delivery
Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then we will use our best efforts to ensure delivery is within 30 days of the date of your order, unless there are exceptional circumstances.  If a Product (or substitute product) is unavailable so that we cannot deliver it to you within 30 days of your order, we will contact you. If Products ordered by you are not available, we reserve the right to supply substitute goods of at least equivalent quality and price.
Note that delivery may take place more than 30 days from order.  By accepting these Terms, you are agreeing to a later delivery date as specified in the Order Confirmation.  
7.	Price and payment
The price of any Products will be as quoted on our Website at the time of your order, except in cases of obvious error.  
These prices exclude VAT and delivery costs, which will be added to the total amount due.
Payment for all Products must be by credit or debit card or by Paypal. We will not charge your credit or debit card until we despatch your order.
8.	Voucher codes 
We may offer discount promotions, codes or vouchers which may be used to reduce the price of a Product. To use your voucher, simply enter the voucher code at the online checkout. Use of such voucher code is deemed acceptance of any additional terms applicable to such voucher code. 
Vouchers apply only to the price of the Products. You cannot apply a voucher against delivery charges. 
9.	Refunds policy
We are unable to accept refunds. However, if a Product delivered to you is damaged, please contact us immediately and we can arrange for the Product to be returned. On receipt, we will examine the returned Product and will notify you of your entitlement to a replacement Product to be sent to you. 
10.	Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on our Website. These are protected by copyright and all rights are reserved. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
The content on our Website is for your individual use and is not intended for distribution to or sharing with others. Under no circumstances are you to remove any copyright notices displayed on our Website.  
If you post comments about the Products to any website, blog or social media network you must ensure that such comments represent your fairly-held opinions. By using our Website you irrevocably authorize us to use or quote from your comments on our Website and/or in any advertising or social media outlets.
11.	Recipes  
You acknowledge that the Recipes and Products are exclusive to us and shall not at any time (whether during this Contract or thereafter) directly or indirectly sell or offer to sell (or otherwise supply) to any third party any food products which have been prepared in accordance with the Recipes or insubstantial variations thereof.
12.	Allergens disclaimer 
Where a Product is labelled “free from” every effort is made to ensure that the Product does not contain the specified allergen as an ingredient. However, while steps are taken to minimize the risk of cross contamination, we cannot guarantee that any of our Products are suitable for those with a particular dietary requirement as Products are not prepared in a controlled “free from” environment.
13.	External links
From time to time our Website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites. If you create a link to the Website and we want you to remove it, we reserve the right to ask you to do so.
14.	Force majeure 
Neither of us shall be liable to the other for any delay or non-performance of our respective obligations under the Contract to the extent that performance is interrupted or prevented by any act or omission beyond our reasonable control.  This paragraph does not affect your statutory rights and in particular our obligation to perform the Contract as set out in paragraph 6. 
Such delay or non-performance will not be a breach of the Contract and the time for performance will be extended by the period during which performance is prevented.  
15.	Information about you and your visits to our Website 
We process information about you in accordance with our privacy policy.  By using our Website, you expressly consent to such processing and you warrant that all data provided by you is accurate. 
16.	Website provided by Strikingly 
Our e-store is hosted on Strikingly. They provide us with the online e-commerce platform that allows us to sell our Products to you. 

17.	Our liability
Subject to the remainder of this paragraph, if we fail to comply with these Terms we shall only be liable to you for the purchase price of the Product. 
Nothing in this Contract excludes or limits our liability for: 
a.	death or personal injury caused by our negligence; 
b.	fraud or fraudulent misrepresentation; 
c.	any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; 
d.	defective products under the Consumer Protection Act 1987; or 
e.	any other matter for which cannot be excluded or limited by law.
18.	Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these Terms although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
19.	Variations
We may revise these terms of use at any time by amending this page, provided that such amendment does not unfairly affect you. You are expected to check this page from time to time to take notice of any changes we may have made as they are binding on you at the time that you order Products from us.  Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Website.
20.	Your concerns
If you have any concerns about our Website, or need to contract us for any other reason, please contact us at hello@justbakit.co.uk 
21.	Third party rights
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
22.	Waiver
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.  
1.1		This Privacy Policy (the "Policy") sets out how we Bakit Limited (10627558) headquartered at 10 Wingate Square, London SW4 0AF ("our" or "we") process the personal data of our website visitors and customers in the European Union ("User").  
1.2	If you have any questions about this Policy, please contact Natasha, our Data Protection Officer (DPO) at hello@justbakit.co.uk
2.1	Personal data or PII means any information relating to a person who can be identified either directly or indirectly; it may include name, address, email address, phone number, credit / debit card number, IP address, location data, purchase history ("Personal Data").   
3.1	We will only process your Personal Data, in accordance with applicable law, for the following purposes:
3.1.1	creating and maintaining your Customer account, if you become our registered Customer; 
3.1.2	offering our goods and providing our services to you in a personalised way, for example, we may provide suggestions based on your previous searches to enable you to identify suitable goods and services quicker. This may also include, where legally permitted, processing data related to your location;
3.1.3	handling and fulfilling your orders, if you request goods or services from us. This may also include processing of information that we receive from third parties, for example, address data to verify your correct address;
3.1.4	obtaining payment from you, if you purchase any of our goods and/or services;
3.1.5	enabling our suppliers and service providers to carry out certain functions on our behalf, including payment processing, verification, technical, logistical or other functions, as may be required, in order to fulfil your orders;
3.1.6	resolving any returns, refunds or disputes, if you lawfully exercise your rights or if you wish to dispute any part of our offering; 
3.1.7	sending you personalised marketing communications, where you have agreed that we may do so, in order to keep you informed of our and our selected partner's products and services, which we consider may be of interest to you;
3.1.8	[serving personalised advertising to your devices; delivering ads based on your interests ascertained from your past searches, visits of subpages and purchases on our websites, and other data obtained through the use of "cookies" placed on your devices. 
3.1.9	ensuring the security of your account and our business, preventing or detecting fraud or abuses of our website, for example, by requesting verification information in order to reset your account password;
3.1.10	developing and improving our products and services, for example, by reviewing visits to our website and its various subpages, demand for specific goods and services and User comments;
3.1.11	to comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law; 
3.2	Your consent, as the Data Subject, to the processing as specified in this Policy is the primary legal ground for our processing of your Personal Data. However, there may be circumstances where we may also rely on other valid legal grounds for the processing of your Personal Data, such as:
3.2.1	your request for content, goods or services necessitating steps including processing of your Personal Data to be taken prior to entering into contract with you and any processing that is necessary for the performance of such contract; and
3.2.2	legitimate interests pursued by us as a business, except where such interests are overridden by your interests and fundamental rights. We will rely on this legal ground in relation to the processing set out in paragraphs 3.1.9 and 3.1.10, in which we have a legitimate interest; and
3.2.3	compliance with a legal obligation to which we are subject, such as, for example, the processing for the purposes set out in paragraph 3.1.11.
4.1	There are circumstances where we wish to disclose or are compelled to disclose your Personal Data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure: 
4.1.1	to our subsidiaries, branches or associated offices;
4.1.2	to our outsourced service providers or suppliers to facilitate the provision of our services or goods to our Users, for example, the disclosure to our data centre provider for the safe keeping of your Personal Data, webhosting provider through which your Personal Data may be collected, identity verification partners in order to verify your identity against public databases;
4.1.3	to our advertising partners who enable us to deliver personalised ads to your devices or similar advertising;
4.1.4	subject to your consent, to our marketing partners, who may contact you by post, email, telephone, SMS or by other means. If you do not wish to be contacted, please follow the Unsubscribe link in our marketing emails. 
4.1.5	to third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
4.1.6	to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. In the case of a merger or sale, your Personal Data will be permanently transferred to a successor company; 
4.1.7	to public authorities where we are required by law to do so; and
4.1.8	to any other third party where you have provided your consent.
5.1	Your Personal Data will be retained until your last use or purchase of our services or goods and normally for a period of three years thereafter, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. However, we will not retain beyond this period any of your Personal Data that is no longer required for the purposes set out in this Policy. The retention of your Personal Data will be subject to periodic review. 
5.2	We may keep an anonymised form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
6.1	Data protection law provides Data Subjects with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, their Personal Data.  Data Subjects also have the right to lodge a complaint with the relevant data protection authority if they believe that their Personal Data is not being processed in accordance with applicable data protection law. 
6.2	Right to make subject access request (SAR). Data Subjects may, where permitted by applicable law, request copies of their Personal Data.  If you would like to make a SAR, i.e. a request for copies of the Personal Data we hold about you, you may do so by writing to the DPO whose contact details are above. The request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and a fee. 
6.3	Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete Personal Data.  
6.4	Right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your Personal Data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your Personal Data is essential. 
6.5	Right to object to processing. You may, as permitted by applicable law, request that we stop processing your Personal Data. 
6.6	Right to erasure. You may request that we erase your Personal Data and we will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your Personal Data, such as, a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations. 
6.7	Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your Personal Data. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner's Office in the United Kingdom, please visit the ICO website for instructions.
Please note that this website is not intended for children under the age of 18. 
Please note that any websites that may be linked to our websites are subject to their own privacy policy.